Consumers evolving demand

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By Rob Franks

People are reading headlines every day that many of the retailers they grew up with are closing. That the casual dining area is suffering. There’s an overwhelming fear that retail will never be the same, and, to some extent, that’s true.

The common thread with many of these retailers who fail is that they’re dinosaurs. They’ve been around forever, haven’t evolved, and haven’t kept up with consumer demand. Even customer service has noticeably deteriorated to the point where, in some case, to its nearly extinct. (Question: When’s the last time you had to hunt down a customer service rep to have your question answered? How long did that take you?)

If you don’t evolve, you’re falling behind. And those who have planned for the future of consumer demand are finding themselves well ahead of the curve.

Read more at D CEO Real Estate.

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